Policies

Shipping & Returns

Where we ship

Every piece is wrapped, padded and boxed by hand. Every order is tracked until arrival.

We ship to all 50 states, Washington DC and APO/FPO addresses. We don’t ship internationally or to US territories yet.

Shipping prices & delivery dates

Shipping is a flat rate based on the size of your largest piece: small pieces $12, medium pieces $18, large pieces $28. You’ll see the price in your cart before you pay, with an estimated delivery window. Every order ships in one box, packed by hand, with USPS, UPS or FedEx, whichever suits your piece best.

Orders placed before 2pm Pacific time on a shipping day (Monday to Friday) count from that day. Each piece takes 2 days to wrap and pack. We don’t ship on weekends or carrier holidays, and delivery dates already allow for that.

Sales tax, where it applies, is calculated at checkout.

Free local delivery

For the holidays (through December 11), we deliver for free by hand in Sherman Oaks, Studio City & Encino. Order by 5pm Pacific and it arrives the next day. Enter your ZIP in your cart, and it’s added automatically when you’re in the area.

Tracking & order updates

Every order is tracked, and we’ll email you at each step:

• Order confirmed: right after you pay, with your order number and the date it will ship. This email is your receipt.
• Shipped: when your piece leaves the studio, with your tracking number and a link to follow it through delivery.

Questions along the way? Just reply to any of our emails, or write to orders@clceramics.com.

Final sale & damage

Because each piece is handmade and one of a kind, small variations in glaze and form are part of the work, not defects, and all sales are final. If a piece arrives damaged, email us a photo within 7 days of delivery (please keep the box and packing) and we'll refund you in full, or replace it if you'd prefer and we have something similar; there's no need to send it back. If a piece isn't as described, email us within 7 days of delivery and we'll send you a prepaid label to return it, and refund you in full once it's back with us.

Email orders@clceramics.com with your order number and a photo to report damage or a problem with your piece.